Billing Cycle
Customer's first billing cycle shall begin on the Installation Date. xenEuropewill notify Customer in writing via electronic mail when the billing cyclebecomes effective. For convenience purposes xenEurope may prorate the firstinvoice for the remaining days of the month. xenEurope reserves the right tosuspend any services associated with customer's account in the event of paymentoverdue. 72 hours of overdue payment/contact will result in termination ofservices. Customer should inform xenEurope in the event of cancellation(billing@xeneurope.co.uk)

VPS Setup Time
Normal setup time for a VPS is 24 hours.During busy periods this may take 2-5 days whilst we provision additional hostmachines, refunds are available during this time.

Acceptable Use Policy
It is forbidden for customer to use company’s services for:

1. Transmitting unsolicited electronic mail. Neither the customer nor thecustomers users may send unsolicited electronic mail that includes anycompanies logos, trademarks, service marks, CIC codes, hosted IP addresses, orany variation there of. Violators will be assessed a minimum fine of 300 EURand will face immediate suspension of all xenEurope services.

2. Customer's VPS gains access, or attempt to access a computer or networkresource that you are not authorized to access.

3. Use IRC, War Bots/X-DCC or bouncers.

4. Transmission, storage, or distribution of any information, data, or materialin violation of any applicable law or regulation is prohibited.

5. Abuse towards the xenEurope staff in the form of verbal abuse or anythingelse that we deem to be offensive may result in cancellation of your account

6. Distributing worms, Trojans, or viruses, or committing or attempting tocommit any denial of service attack against any computer, network, orindividual.

7. In the event of a denial of service attack on your VPS, xenEurope reservesthe right to suspend the affected services to limit the attack.

8. Proxies are allowed, but customer is responsible for illegal activity orlogging.

Additional Bandwidth and Miscellaneous Charges:
Customer agrees to pay xenEurope within 7 days from the Invoice
date. If payment is not received within 7 days from the Invoice then a 1.5%late fee may be applied to all outstanding balances due or the xenEurope maydisconnect service and/or access privileges.

System Maintenance
In the event that xenEurope determines that it is necessary to interruptServices or that there is a potential for Services to be interrupted, xenEuropewill use good faith efforts to notify Customer prior to the performance ofsystem maintenance and will schedule any regular maintenance during non-peakhours. In no event shall interruption for system maintenance constitute afailure of performance by xenEurope.

Customer registration
Customer hereby declares that he is registered with the appropriate andnecessary licenses to carry out the business for which Customer is obtainingxenEurope’s services. Unlicensed activity will result in immediate suspensionof services.

10 Day Money Back
The 10 money back is offered to all unmanaged services provided by xenEurope.
Control panel license fees are excluded from refunds. xenEurope reserves theright to offer refunds at our discretion.

The 10 Money back does not apply to customer if:
A) Customer requests a refund due to a technical issue that you have not boughtto our attention through a support ticket.
B) Customer's VPS is being overloaded or sites that are not suitable for theVPS environment are being operated.
C) Customer's VPS is terminated due to breach of Terms of Service or IllegalActivity.

Chargeback’s
Should the xenEurope receive a chargeback and not be giving reasonable time torectify it in relation to your account the xenEurope reserves the right tosuspended or terminate the service provided to you with immediate effectregardless of the situation giving rise to the chargeback.

Backups
The xenEurope does not take responsibility for backups. In the event of dataloss Customer is responsible for their own backups. All Services run byxenEurope are mirrored data array setups.

The xenEurope will provide data traffic totalling the amount agreed to duringyour signup process. Customer will have the ability to seize traffic afterreaching this level, or continue and pay a fee for each unit of bandwidth aboveand beyond the standard amount. The standard amount of bandwidth customer isallotted (which is allotted in both upstream and downstream directions) is madeclear to customer during signup, as is the unit that that bandwidth is measuredin, as is the per unit cost of extra bandwidth.

Legal
xenEurope wishes to emphasize that in signing the service agreement,subscribers indemnify xenEurope for any violation of the service agreement,law, or xenEurope policy that results in loss to xenEurope or the bringing ofany claim against xenEurope by any third-party.

Actions Taken by xenEurope
xenEurope will be the sole arbiter as to what constitutes a violation of theTerms of Use. xenEurope reserves the right to remove any account without priornotice.